What types of cleaning services do you offer?
We offer a wide range of cleaning services, including office cleaning, residential cleaning, industrial cleaning, oven cleaning, deep cleaning, student accommodation cleaning, construction cleaning, and more. We tailor our services to meet the specific needs of each client.
How do you ensure the quality of your cleaning services?
Our team of professional cleaners is highly trained and experienced. We conduct regular quality checks and follow a comprehensive cleaning checklist to ensure all tasks are completed to the highest standards. Customer feedback is also essential for us to improve our services continually.
How do you determine the cost of your cleaning services?
Our pricing is based on several factors, including the size of the area to be cleaned, the frequency of the cleaning service, the specific tasks required, and any special requests. We provide customised quotes based on these factors.
What are your payment terms?
We accept various payment methods, including bank transfers and credit/debit cards.
Are there any additional charges for special cleaning services?
Yes, special services such as window cleaning, oven deep cleaning, dish washing, fridge/freezer, ironing, and other specialised tasks may incur additional charges. These services are quoted separately based on the specific requirements.
What are your operating hours?
We offer flexible scheduling to meet the needs of our clients. Our standard operating hours are 8:30 to 10pm, but we can accommodate special requests for early morning and weekend cleanings.
How do I schedule a cleaning service?
You can schedule a cleaning service by contacting us via phone, email, or through our website. We will work with you to find a convenient time for the service.
Do I need to be present during the cleaning?
No, you do not need to be present during the cleaning. However, we do require access to the property. You can arrange to provide us with keys or access codes, and we will ensure your property is securely locked after the cleaning.
What measures do you take to ensure the health and safety of your clients and staff?
We adhere to strict health and safety protocols, including the use of personal protective equipment (PPE) and eco-friendly cleaning products. Our staff is trained in proper hygiene practices, and we follow all local and national health guidelines.
Are your cleaning products safe for pets and children?
Yes, we use eco-friendly and non-toxic cleaning products that are safe for pets and children. If you have any specific concerns or preferences, please let us know, and we can accommodate them.
Are you insured?
Yes, Suremaid Cleaning Services is fully insured. We carry comprehensive liability insurance to protect our clients and our staff.
What happens if something gets damaged during the cleaning?
While our cleaners are trained to handle your property with care, accidents can happen. In the unlikely event of damage, we will promptly address the issue and work with the insurance company of your cleaner to cover the cost of repairs or replacements.
How do I provide feedback or report an issue with the service?
We value your feedback and strive to improve our services continuously. You can provide feedback or report any issues by contacting our customer support team via phone, email, or through our website. We will address your concerns promptly and to your satisfaction.
Can I change or cancel my cleaning service?
Yes, you can change or cancel your cleaning service by contacting us at least 24 hours in advance. We understand that schedules can change, and we will do our best to accommodate your needs.
